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LVR-Landeshaus im Vordergrund, Kölner Dom im Hintergrund
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Complaints management at the LVR

The LVR offers its customers and citizens in the Rhineland a variety of ways to provide critical feedback. The first choice for this is usually a contact person whom you already know and who is responsible for handling your request (e.g., an application). But we all know that when people work with people, things can sometimes get difficult. Sometimes the problem is finding a personal contact in the first place. Are you waiting for important information, haven't received any news, and don't know what to do next? The LVR advice compass could help you, for example.

If none of this helps, if you continue to feel misunderstood or treated unfairly and the problem cannot be resolved from your point of view, you can and should make a proper complaint. This is called complaint management.

Content of this page
  1. LVR central complaints management in Cologne
  2. Ombudspersons in the LVR hospital network
  3. Ombudspersons at LVR-Jugendhilfe Rheinland
  4. Praise and suggestions for the LVR

LVR central complaints management in Cologne

Central Complaint Management (ZBM) is a matter for the LVR director. It is directly assigned to the organizational area of the LVR director and processes submissions on all LVR offers and services in an open-ended and neutral manner. A personal approach on equal terms and the protection of your data are a matter of course. If necessary, the ZBM will obtain statements and work with you to find solutions. An online form is available for this purpose .

If you work with Complaints about employees of the LVR directly, you may already find them in the Organizational chart of the LVR.
Otherwise, the ZBM can also help you with your search.

If you have any complaints about the LVR clinics or LVR-Jugendhilfe Rheinland , local ombudspersons will be happy to help. The ombudspersons are familiar with the local facilities, will contact you personally, and will support you in exercising your rights.

For complaints about the LVR-Verbund WohnenPlusLeben or other LVR departments and institutions , please find a contact person in the advice compass or contact the ZBM.

Ombudspersons in the LVR hospital network

Ombudspersons are available as a means of complaint within the LVR hospital network. You can find the ombudspersons for the hospitals here: Ombudspersons for LVR hospitals

Ombudspersons at LVR-Jugendhilfe Rheinland

LVR-Jugendhilfe Rheinland has set up an internal ombudsman service to support the rights of children, young people, and their families who are cared for in LVR-Jugendhilfe Rheinland facilities . The ombudspersons can be contacted by telephone or in writing.
Further information can be found here .

Praise and suggestions for the LVR

Praise and suggestions are also expressly welcome, so that we can continuously work on improving our offers and services. Positive feedback, even if complaints were successful from your point of view, encourages us that we are on the right track. The email addresses and are available for this purpose . anregungen@lvr.de beschwerden@lvr.de

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